Introduction
- Purpose: This refund policy outlines the conditions under which refunds and exchanges are offered by the Psillys Mushrooms Official.
- Scope: Applicable to all products purchased from the Psillys Mushrooms Official..
Eligibility for Refund or Exchange
- Defective Products: Customers are eligible for a partial refund or exchange if the product received is defective.
- Order Issues: Refunds may be considered for issues related to order fulfillment (e.g., incorrect items, missing products).
Partial Refunds
- Conditions: Partial refunds will be considered on a case-by-case basis, depending on the nature and severity of the issue.
- Calculation: The amount refunded will be determined based on the extent of the defect or issue with the order.
Product Exchange
- Eligibility: Exchanges are offered for defective items.
- Process: Customers must return the defective product to the Psillys Mushrooms Official. Upon receipt and inspection, a replacement item will be sent.
Return Process
- Return Request: Customers must submit a return request, specifying the reason for return and evidence of the defect or issue (if applicable).
- Time Frame: Return requests must be made within a specified time frame from the date of purchase (e.g., 30 days).
- Return Shipping: Guidelines on who bears the return shipping cost (customer or our brand) should be provided.
Refund Process
- Processing Time: The time frame for processing refunds should be stated (e.g., within 14 business days of receiving the returned item).
- Refund Method: Refunds will be processed to the original method of payment unless otherwise specified.
Exclusions
- Non-Refundable Items: Certain items may be excluded from refunds or exchanges (e.g., opened or used products, items on sale).
Contact Information
- Customer Service: Please contact info@psillysmushroomsofficial.com
Policy Updates
- Revisions: The Psillys Mushrooms Official reserves the right to modify this refund policy. Customers will be notified of any significant changes.
- Effective Date: January 2023